Sales Terms & Conditions

Seller Information

Seller:
MAITO DESIGN WORKS Co., Ltd.

Representative:
Maito Komuro

Business Address:
2K540 M-1, 5-9-20 Ueno, Taito-ku, Tokyo 110-0005, Japan

Phone:
+81-3-3863-1128
Monday to Friday, 11:00–17:00 (JST)

Email:
info@maitokomuro.com

Website:
MAITO DESIGN WORKS Official Online Store (this site)
https://maitojapan.com/
Brand site: https://www.maitokomuro.com/

Sales Price

The price shown on each product page is the sales price for that item.

Any shipping charges are calculated and displayed at checkout before you complete your order.

Prices shown for delivery to the United States include customs duties and import taxes, so you pay nothing further on delivery.

Payment

We accept the following payment methods:

  • Credit and debit cards: Visa, Mastercard, and American Express
  • Amazon Pay
  • Apple Pay (Visa, Mastercard, and American Express only)
  • Google Pay (Visa, Mastercard, and American Express only)
  • PayPal

Payment is processed at the time of purchase. We accept one-time payments only, and the card used must be in the purchaser's name.

Order Cancellation

Orders may be canceled within 5 days of purchase. To cancel an order, please contact us at info@maitokomuro.com with your order number.

Once an order has been shipped, it can no longer be canceled.

Shipping & Delivery

Orders are shipped from Japan by EMS or DHL. In-stock items usually ship within 5 business days of your order, and pre-order items ship as soon as they become available.

For shipments to the United States, orders are shipped DDP (Delivered Duty Paid) via ZONOS. Customs duties and import taxes are included in the product price, so no additional payment is required on delivery.

For full details on shipping methods, delivery times, and country-specific information, please see our User Guide.

Returns & Exchanges

We accept returns and exchanges only when an item is defective or damaged.

If your order arrives defective or damaged, please contact us at info@maitokomuro.com within 3 days of delivery, including your order number and photographs of the item.

Once the defect or damage has been confirmed, we will cover the return shipping cost and arrange an exchange.

We cannot accept returns or exchanges for reasons of personal preference — for example, if the size or color is not what you expected, or if you simply change your mind.

Please also note that slight variations in color and texture are natural characteristics of botanically dyed products and are not considered defects.

Pre-order Items

Pre-order items are shipped as soon as they become available.

Estimated availability dates are subject to change depending on production and supply conditions.

Product Availability

Our online stock is shared with other sales channels, so availability may change without notice.

In rare cases, an item may become unavailable after an order has been placed. Should this happen, we will contact you and offer an appropriate solution, including cancellation and a full refund where applicable.

Customs & Import Regulations

Except for the customs duties and import taxes covered by our DDP arrangement for shipments to the United States, customers are responsible for complying with the customs and import regulations of the destination country.

Depending on the destination, customs clearance may require additional documents or procedures.

We are not responsible for delays or problems caused by changes in local laws or customs regulations, or by other circumstances beyond our control.

Changes to These Terms

We may update these Sales Terms & Conditions from time to time. Any changes will be posted on this page and take effect once published.

Contact

If you have any questions about your order, returns, or these Sales Terms & Conditions, please contact us:

Email: info@maitokomuro.com
Phone: +81-3-3863-1128 (Monday to Friday, 11:00–17:00 JST)

Last updated: August 31, 2026