Sales Terms Condition

Seller Information

Seller:
MAITO DESIGN WORKS Co., Ltd.

Representative:
Maito Komuro

Business Address:
2K540, M-1, 5-9-20 Ueno, Taito-ku, Tokyo 110-0005, Japan

Phone:
+81-3-3863-1128
Available Monday–Friday, 11:30 AM–5:00 PM (JST)

Email:
info@maitokomuro.com

Website:
MAITO DESIGN WORKS OFFICIAL ONLINESHOP
https://www.maitokomuro.com/

Sales Price

The price displayed on each product page is the applicable sales price.

Shipping charges, if applicable, will be displayed at checkout.

For shipments to the United States, customs duties and import taxes are included in the product price under our DDP shipping arrangement via ZONOS.

Payment

We accept the following payment methods:

Credit Cards: Visa, Mastercard, American Express, and JCB
Apple Pay
Google Pay

Payment is processed at the time of purchase.

Order Cancellation

Orders may be canceled within 5 days of purchase.

Once an order has been shipped, it cannot be canceled.

Shipping & Delivery

Please refer to our User Guide for details regarding shipping methods, delivery times, pre-order items, and country-specific shipping information.

For shipments to the United States, orders are shipped using DDP (Delivered Duty Paid) via ZONOS. Customs duties and import taxes are included in the product price.

Returns & Exchanges

Returns and exchanges are accepted only in cases where the product is defective or damaged.

Please contact us within 3 days of receiving your order if you receive a defective or damaged item.

If the item is confirmed to be defective or damaged, we will cover the return shipping costs and arrange an exchange.

Returns or exchanges due to customer preference, such as incorrect size, color preference, or change of mind, are not accepted.

Pre-order Items

Pre-order items will be shipped as soon as they become available.

Please note that the estimated availability date may change depending on production and supply conditions.

Product Availability

Product availability is subject to change, as our online inventory may be affected by sales through other channels.

In rare cases, an item may become unavailable after an order has been placed. If this occurs, we will contact the customer and provide an appropriate solution, including cancellation and refund where applicable.

Customs and Import Regulations

Customers are responsible for complying with the customs and import regulations of their destination country, except for customs duties and import taxes covered under our DDP arrangement for shipments to the United States.

Depending on the destination country, customs clearance may require additional documentation or procedures.

We cannot be held responsible for delays or issues caused by changes in local laws, customs regulations, or circumstances beyond our control.

Changes to These Terms

We may update these Sales Terms & Conditions from time to time. Any changes will be posted on this page and will take effect when published.

Contact

If you have any questions regarding your order, returns, or these Sales Terms & Conditions, please contact us at:

info@maitokomuro.com